FREQUENTLY ASKED QUESTIONS

K POP BALLOON SHOP

Frequently Asked Questions

We're sure you have a number of questions, especially if this is your first time booking with us.  We compiled a few of the most popular questions in hopes that you can find all the answers here and make your decision feel seamless when deciding if we are the right fit for your balloon décor needs. We highly encourage you read these before inquiring.

How far in advance can I book you?

Our creations take time to designs and complete sooner you book the better. We request you be ready to pay your retainer fee no less than 2 weeks prior to your event date to secure your spot on our schedule. Last minute orders may or may not be available.  

If you have a date and location for your event but not sure of what type of décor you would like you can reserve you date with us with a retainer fee and get back to us when you have specific details and your desired vision.  (Two week advance notice still applies).

Can you give me an estimate of how much décor will cost?

Our pricing depends on the complexity, length, volume and installation costs. Garlands and Arches are priced per foot. If you have the measurement of the space where you would like to install the design will help give you a general idea of cost. Please see pricing guide page for more details. PRICING GUIDE 

What areas do you serve?

We are located in Montgomery, AL and serve clients in all surrounding areas.  

Prattville, Millbrook, Wetumpka, Tallassee, Tuskegee, Auburn and more, just to name a few.    

Do you have delivery and installation fees?

Yes. Our delivery fee $50 flat rate within the Montgomery city limits. Surrounding area delivery fee is calculated on the distance from our location (Zip Code 36116) to your event location at $2 per mile. Our installation fee is 10% of your balloon order subtotal (excluding delivery fee).  

What type of balloons do you use?

We only use materials from our trusted vendors and the highest quality latex and foil mylar balloons. We encourage our clients to properly dispose of balloons when done.  

How long will installation take?

We do all of our prepping and inflating ahead of time to try to minimize the installation time on site of your event.  We do request a minimum of an hour to complete our installation.  The size and scale of your design will impact the actual timeframe for setup.  

What is your cancellation policy?

We understand life sometimes get in the way of things we may have planned.  We do offer an opportunity to reschedule.  If you need to reschedule we will gladly apply your paid retainer fee to a future booking. Please keep in mind, bookings are based on a first come, first serve basis.  If you need to cancel entirely, you must do so up to 14 days before your event.  

Do you offer refunds?

We do not offer refunds for completed installations and deliveries.  The retainer fee which is half of your total balance, is used to secure the date and is non-refundable. We require all invoices to be paid in full 2 weeks prior to your event ( unless otherwise agreed upon by us).  If you pay your invoice in full and cancel less than 2 weeks to your scheduled date, we will not be able to process any refunds due to the  short notice of your cancellation. We block off our calendar for your day, invest in materials, invest time into planning and designing your event and may miss out on other clients.  Please be respectful of our time.  We will do our best to accommodate a reschedule and appreciate if any cancellations are made 2 weeks before your event date.  

Do you take down the balloons?

We typically do not take down any of our balloon installs unless we use props or rental material, then we will return to the venue or party location to collect our materials.  The is an additional $35 removal fee.   

Will you use a kit purchased by myself from Amazon Etsy, etc?

In short, no. When it comes to balloons we will only use high quality latex from trusted suppliers to ensure they are not damaged or expired.  Kits from Amazon or Etsy may not have the required number of balloons to create the desired vision for you décor. 

 We will use photo backdrops from Amazon, Esty, or even your own.  

We like to provide our clients with EXCEPTIONAL quality and high standards.  Thank you for understanding.  

How long will my balloons last? 

Balloons are a beautiful touch to any event. You can provide a POP of color to any event with balloons.  We want to make sure our clients understand that even though we use the highest quality of balloons, they are still balloons and balloons POP.  There are a multitude of factors that can influence the inflation and durability of balloons. 

• Weather conditions is a major factor in the lifespan of balloon décor.

• Balloons can overheat and pop in hot cars and direct sunlight.

• Balloons can deflate when placed in front of or under air conditioners or outside on cool days.  

• K Pop Balloon shop will not cover damages or deflation caused by mishandling of balloons contacting them with sharp objects, or prolonged exposure to hot/cold temperatures.  

• Simple human contact can effect the lifespan of balloons

We will use HI-Shine for indoor balloons upon request.  Outdoor balloons will not have Hi-Shine applied due to the fact that balloons setup outside will be subjected to the weather and will also oxidize over time outdoors.